What is mediation?

 Mediation is an informal dispute resolution process in which parties come together with the presence of a third party neutral, the mediator, to discuss their differences in an attempt to find constructive solutions.

 Mediation is about co-operation; an agreement can only be reached if both parties give consent to this agreement. It is a process which enables parties to explore issues and interests they face, and attempt to reach an agreement to resolve those issues. The mediator does not make a decision, but assists the parties in negotiating an agreement.

 Mediation is a confidential, safe and affordable alternative to resolving a dispute through the legal system. Use this process as a learning tool and you will be able to gain valuable knowledge through the guidance of a mediator.

 As an Associate Member of AMINZ (Arbitrators' and Mediators' Institute of New Zealand), Zoe-Lou abides by the Code of Ethics established by the institute. Please click HERE to view these rules.

“ Zoe-Lou is incredibly proficient and respectful. She is always well equipped and has a great eye for both minor details and the bigger picture. She has an uncanny ability to bring two clashing parties together to create the most desirable outcome for both. Hands down my best experience with a mediator.” L.L.B.


Mediation & Conflict Resolution
+64 21 024 30987